Refund policy

We offer a 30-day return period. This means you can request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the following conditions:

The item is unopened and unused
The original seal or cellophane is intact
All labels are still attached
The item is in its original packaging
You have your order number available

Opened or sprayed fragrances cannot be returned unless they arrived damaged, defective or incorrect. If a fragrance does not match your personal preference, it can only be returned while it remains unopened and sealed.

How to start a return

To request a return, email us at info@parfumbly.com with your order number and the item you would like to return.

Once your request has been registered, you will receive return instructions from us. Please contact us before sending anything back. Returns sent without prior notice may take longer to process.

Return address

Parfumbly
Arnoudstraat 28
5993 CS Maasbree
The Netherlands

Return costs

If you return an item because you changed your mind, the return shipping costs are at your expense. We recommend using a tracked shipping method, as you remain responsible for the parcel until it has been delivered to us.

If an item is damaged, defective or incorrectly delivered, Parfumbly will cover the reasonable return shipping costs.

Refunds

Once we have received and inspected your return, we will let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method. When an entire order is returned under the statutory right of withdrawal, the original standard delivery cost will also be refunded. Additional costs for premium or express shipping are not refundable.

We may withhold the refund until we have received the returned goods or you have provided proof that they have been sent back.

Please remember that your bank or payment provider may require additional time to process the refund.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at info@parfumbly.com.

Please include:

Your order number
Clear photos of the item
Photos of the original packaging and shipping box
A short description of the issue

Please keep the product and all packaging until we have reviewed your request. We will arrange an appropriate replacement or refund.

Order cancellations

If you would like to cancel or change your order, contact us as soon as possible. If your order has not yet been dispatched, we will do our best to cancel it. Once an order has been dispatched, the normal return procedure applies.