Shipping policy

Processing time

All orders are shipped from the Netherlands and are normally processed and handed over to the shipping carrier on the next business day.

Orders placed during weekends or Dutch public holidays will be processed on the following business day. During exceptionally busy periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Free shipping

We offer free shipping on orders of €100 or more. For countries using another currency, the applicable free-shipping threshold will be shown at checkout.

Shipping rates and delivery times

Delivery estimates begin once your order has been dispatched.

Destination	Shipping cost	Estimated delivery
Netherlands	€3.95–€5.95	5–8 business days
Belgium	€9.95	5–8 business days
France	€9.95	5–8 business days
Germany	€8.95	5–8 business days
Ireland	€12.95	5–8 business days
Italy	€9.95	5–8 business days
Poland	zł59.00	5–8 business days
Spain	€9.95	5–8 business days
United Kingdom	£11.95	5–8 business days

Shipping costs within the Netherlands depend on the weight of the order. The exact shipping cost will be displayed at checkout.

Business days are Monday through Friday, excluding public holidays.

Delivery estimates

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to busy periods, weather conditions, customs processing or circumstances affecting the shipping carrier.

Parfumbly remains responsible for your order until it has been delivered to you.

Customs and import charges

Orders delivered outside the European Union, including orders to the United Kingdom, may be subject to import VAT, customs duties or handling fees.

Any charges not collected during checkout are the responsibility of the customer. Parfumbly does not control these charges or determine their amount.

Incorrect or incomplete addresses

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible at info@parfumbly.com.

Once an order has been dispatched, we may no longer be able to change the delivery address. Additional shipping costs may apply if an order must be sent again because an incorrect or incomplete address was provided.

Lost or damaged orders

If your order arrives damaged or does not arrive within the expected delivery period, please contact us at info@parfumbly.com with your order number.

For damaged deliveries, please include clear photos of the product, the shipping box and the original packaging. Keep all packaging until we have reviewed the issue.